Terms and Conditions of Guarantee

All SOO SANTAI bean bags are hand made. Only the highest Polyester 1680D materials are used. The SOO SANTAI Guarantee covers the unlikely advent of faulty material or workmanship for 6 months, but excludes misuse, neglect and standard wear and tear. Proof of purchase is required. SOO SANTAI guarantees it's Bean bag chairs and LED furniture are free from defects in materials and workmanship for the 6 months from provable date of purchase.

  • Your SOO SANTAI BEAN BAGS CHAIRS OR LED FURNITURE will not be repaired or replaced if the product is :
    • Soiled
    • Burned
    • Punctured
    • Neglected
    • In an unsanitary condition
    • Carelessly or unreasonably treated
    • Abused, damaged or used in any manner other than it’s intended purpose
    • Cleaned contrary to manufacturers cleaning guidelines
  • Guarantee is also invalid if product is/ has been:
    • Taken apart
    • Tampered with or altered
    • Repaired or serviced by an un-authorized repairer
    • Brand logos, tags and warning labels are removed
  • This guarantee is valid only to the original purchaser and is not Transferable or assignable. The purchaser is required under this guarantee to provide proof of purchase.
  • In the event you observe a defect, immediately contact us by email. You must supply proof of date and place of purchase.
  • We will repair or replace products at our discretion