The reception of an order confirmation e-mail does not automatically imply that SOO SANTAI accepts the order and it doesn’t represent an acceptation of the order from SOO SANTAI.
SOO SANTAI does keep at all time, the right, without prior notice, to refuse to deal with a customer and/or limit quantities of an ordered item. At any times, SOO SANTAI might need to complete a background check on client’s identity and credit prior to accept to fulfill an order.
If you need to cancel or modify your order, please contact us within 24 hours after placing it. If the order has already been shipped, it will neither be possible to cancel nor make changes. In that event, you can return the item within our 10-day return policy.
The Civic Code of Indonesia and the Consumer Protection Law provides legal guarantees namely related to hidden defects as well as usage of sold goods. These legal guarantees also apply to this sale.
This guarantee can in no way hinder, or suppress the legal guarantee provided by the manufacturer when there is one.
An item that is back order means that the product is currently unavailable. It is possible that the order is being processed with one of our suppliers, out of stock, recalled, or discontinued, if so, you shall be advised.
SOO SANTAI displays all the items that can be ordered from either one of our suppliers. It must be noted though that these items may not be in stock in one of our stores or the website. In the case where SOO SANTAI must wait for one of the out-of-stock items becomes available, it is possible that your order be held back prior to expedition.
SOO SANTAI does in no way guarantee that the items displayed on its site are available. At anytime prior to SOO SANTAI reception of the item, you can cancel the order by calling our Customer Service Department.
SOO SANTAI will in no way be held liable for any damage that you may experience due to the out-of-stock item.
SOO SANTAI do everything in his power to ensure that the information on the site is as accurate as possible. However, SOO SANTAI does not guarantee that the product descriptions or any other content on the Site are accurate, complete, reliable, up to date, or exempt of errors. If a product proposed on the Site does not comply with the description, your only recourse is to return it in its original state.
The prices of our products are displayed in US dollars and the applicable taxes are added to the amount. All orders, regardless of their origin, are payable in US dollars. SOO SANTAI retains the right to modify its prices at any time. Products are always billed on the basis of the amounts in effect at the time when the order is recorded.
SOO SANTAI is not responsible to the import tax that you have to pay in your country.
The payment of your purchased items must be completed through the payment web site Paypal or other e-banking. The proposed fees must be covered in accordance with the payment procedure in effect. The customer accepts to cover the total cost as well as additional fees of the purchased item. SOO SANTAI can modify the price after having advised the customer. The customer is the sole responsible of the actual payment of the purchased item. SOO SANTAI is not responsible of payment problems related to operation of e-commerce services from Paypal or another e-Banking.
All purchases completed on the Site are done so in accordance with the shipping contract. This means that the risk of losing an item and property rights associated with the item are transferred to you at the moment when we remit the item to the carrier.
Shipping rates are calculated in accordance with the recipient’s address, the weight, size of the item you have purchased and shipping method. You will be able to consult the charges prior to confirming your order. Please note that you are responsible in providing us with a valid address where someone will be available to receive and sign for your order.
Expected delivery dates vary depending upon the actual destination and the delivery method. Estimated delivery time is 4 to 8 weeks, depend on the location.
You can also add a one-to-three day period for processing your order. Please anticipate an additional wait time if your products are out of stock or if they are missing. In the event that we must wait for an item to arrive, it is possible the item will be held for a few days before it is expedited.
Please contact us within 24 hours if your order arrives damaged (this time limit is required for insurance purposes). We will ensure your item is being repaired or replaced in a timely manner at no extra cost to you.
We ask that you inspect the packaging and items immediately upon receipt and indicate on the packaging and/or paperwork if there is visible damage. You may also choose to refuse delivery of the item(s) if the damage appears to be severe.
In order to process your claim, please send us 1 to 3 low-resolution digital photos including one photo of the box that the item shipped in, to [email protected]
Make sure to keep all of the original packaging material.
All SOO SANTAI® products are guaranteed against all manufacturing defect for a period of 6 months. It will be our pleasure to replace any SOO SANTAI® product that has a manufacturing defect for a period of 6 months. The product will be replaced against an equivalent product or a credit note will be issued.
In order to give you SOO SANTAI® a long life and benefits from all the pleasures it provides we recommend the following care and maintenance:
Heat: Keep away your SOO SANTAI® from any exposure to high temperature heat including: fire places, flames, candles, BBQ, lighter, any type of heaters, …
Cuts: Be careful with all sharp objects and tools. Be careful with sharp tables and doors corners.
Excess sun exposure: Be careful with extended exposure to sun. SOO SANTAI® are treated to resist powerful UV rays grade 3.5. Color may fade with long exposure to bright sun. SOO SANTAI® can be used outside but it is recommended not to leave it outside and to move away from highly exposed windows.
Excess of water: SOO SANTAI® are water repellent, but not waterproof. They should not be thrown in a pool and should not be exposed during heavy rain. Covers cannot be machine washed. SOO SANTAI® are also water resistant, however it is recommended to protect them from heavy rain.
Your SOO SANTAI® has received a special treatment to protect is against dust and to be water repellent, however it’s tolerance should not be exceeded. To clean your Soo Santai, use a sponge with clear water, you may use a soft soap with a soft brush. Abrasive or metallic brush should not be used.
No return or refund will be accepted for inappropriate use or bad maintenance.